May 2018

"Valerie was very helpful and built a good rapport with us which we are sure she does with other customers. Compared to other agents we called, the reception & service we received was exceptional & world class."

Mr & Mrs Twim - Romford

April 2018

"I am pleased with the service I received from start to finish. Any questions I had were answered and the staff were very helpful & professional, which made for an overall very pleasant experience!"

Dionne Semper - Romford

"I recommended your office to two of my friends and both are using you to sell their properties. Thanks for your help."

Jack Clothier - Laindon

March 2018

"5* review - Clear and rapid communication from start to finish! The main manager is down to Earth and I must say a BIG THANK YOU to Ellie - the organiser - she’s amazing - consistent and persistent On top of everything and very prompt with many options. Professional, polite, experienced and well managed. "

Leonard Lee - Havering

January 2018

"Always there for advice. Very helpful staff who all did what they said they would do. Excellent service all round. Many thanks,"

R Colson - Havering

"Communication from Jack was spot on and I was never left wondering what was going on. Made to feel welcome and always had my questions answered."

A Finlayson - Romford

December 2017

"Very good telephone manner. Whenever I called and Hollie was absolutely fantastic. Chasing solicitors and always keeping me informed. A credit to your Company."

C Lazari - Shenfield

November 2017

"I was completely satisfied with the way this sale was dealt with. Kellie Hallier went “the extra mile” in every respect. Thank you. Mrs SP"

S Price - Romford

October 2017

"Corinne Poulton was incredible. She was very helpful and professional. I wish to express my gratitude especially to her for all she did for myself and my family."

D Pukacz - Laindon

"I would like to say a big thank you to you and your team for the great work that you all did in selling my home. I was very happy with the service provided and would not hesiate to use Hilbery Chaplin again. Thank you for making the process relatively stress free during a very difficult time."

Sarah Jordan Veitch - Brentwood

September 2017

"Brilliant lettings service. The best we've ever dealt with! Professional and so helpful!"

G Williams - Romford

""Simply The Best" Could not ask for a better estate agent."

B Goulding - Hornchurch

August 2017

"We were absolutely delighted with the service from Tania, and the team at Ingatestone, from start to finish. The support received even during the most trickiest parts surpassed expectations. "

Mr & Mrs Wood - Ingatestone

"This is the second property I have sold with Hilbery Chaplin - both times the service has been outstanding from all members of the team at the Hornchurch branch. Many thanks for your help."

S Watts - Hornchurch

July 2017

"Extremely polite, courteous and professional team. A hundred times better than *********'* who our daughter has been buying her house through. Keep up your standards as we certainly recommend you! :-) "

Mr & Mrs Collins - Ingatestone

"Well final weeks countdown to nineteen years at Woodstock! 7 more sleeps to go. We would like to thank you and your team for all your work in getting our sale through from the beginning to now. Tania could you also thank Carol & Diane please. I know it's all part of the service but well done!"

Louise & Ian - Ingatestone

"11 out of 10 scored!! Honestly, it's been the most heart-warming experience in this horrendous journey of house search. From the first interaction with Danielle to the closing with Rob. The service was just EXCEPTIONAL. "

Banke Lawson - Romford

"Absolutely fantastic service. Kept me well informed and always returned calls & emails. i have dealt with numerous agents and i have found Hilbery Chaplin to be the best by far! Thank you very much"

Suki Bolina - Romford

"First Class service. GREAT KNOWLEDGE of the local area. I will recommend Hilbery Chaplin to anyone looking to sell their property."

Paul Sargent - Laindon

June 2017

"Outstanding service. They had extensive knowledge of market. Excellent negotiation skills which enabled us to achieve over the asking price. Good continuous follow up service. Pleased to recommend. The best agent we have used."


"Communicated well throughout the process, better than our own estate agents! Would definitely use in the future and appreciate all your help progressing our purchase."

J & LS

"Just wanted to say thank you so much for getting us to where we wanted to be. We've dealt with other agents in the village and Hilbery Chaplin are by far the best!"


"All the staff at Hilbery Chaplin have been more than helpful and professional at all times. Made the whole move-in process a pleasure! Thank you all."


May 2017

"I found Claire to be very professional in her handling of finding a new tenant. She was on the ball from start to finish finding me a good new tenant. An asset to your excellent Company."


April 2017

"We wish to express our thanks to you and your team for the way the selling process took place. The speed with which the house reached the market and the number of viewings was appreciated. Your management of the final bidding process was also very professional. "


March 2017

"My thanks again for all your support over the past 5 years, it has been a pleasure to live at C...House and to work with your staff who have always been professional and helpful"


February 2017

"Was very pleased with the service I received from Hilbery Chaplin most of all from Valerie & Trish, will recommend this company in future (Thank you very much)"

Mr. N M. Malik & Mrs. V T. Malik

"Everything dealt with in a very professional manner"

Paul Williams

"Best experience I have had when dealing with estate agents"

S. Buckley

January 2017

"Everyone was polite and helpful at a stressful time."

G. Morton

"The service was excellent, all staff we dealt with were pro-active, professional and courteous in their manner. Many Thanks "

Mr. J. Wosiek

"A great experience, no problems, extremely helpful. "

Dana Farrell

"Very helpful & friendly staff"

Mohammed Khan

"Very friendly people, helpful, genuine, trustworthy. "

Sarah Rothwell

"Connor was very polite & helpful at viewings. Corinne has been fantastic in what has been a tricky transaction I cant praise her enough and have already recommended Hilbery Chaplin!"

Katie Bloomfield

December 2016

"Support from Corinne was also excellent . Great teamwork from branch. Many Thanks"

Tim Robinson

"Very satisfactory service, communicated well between both parties. Thank you."

Mr & Mrs Geary

"Lovely very professional company would recommend."

Paula Bouchard

"Thank You!!! Merry Christmas."

Piotr Badzoich

"I experienced an excellent service from Hilbery Chaplin when selling my late father's house. The staff were at all times courteous & professional and, given the circumstances, appropriately sensitive to the situation. As I live abroad, all viewings had to be carried out by the agent and yet I was kept fully informed and provided with detailed feedback after every viewing. Overall, Hilbery Chaplin, and Dan Hammond in particular, went 'above and beyond' in terms of the service provided to me and I would have no hesitation in recommending them. "

Ian H

November 2016

"Jack & Connor were very good, however Corinne was an absolute star throughout the process. I don’t think it would of gone through if Corinne was not progressing everything. I could email or phone her as many times as I liked & she always knew exactly what was going on. All & all I would use your services again."

Jamie Stuart

October 2016

"Thank you to everyone at the sales department."

Yuen Ling TSE

"Very nice, help us to find good one."

Hetal Patel

"Fantastic team to work with"

Sharon Gurnett

"Trish was so helpful and want to say how great she was. Would recommend her to anyone."

Cherie Kelly

"Excellent service."

Duncan Simmonds

"Really helpful and answered all my questions."

Artika Namawejie

"Thank you to Claire who engendered my move very smoothly."

Paul Davis

"After renting for 10 years through your agency at Romford, service excellent. Then sold through Brentwood office, good service to. "

Mr. Colyer

September 2016

"Very prompt, friendly, reliable and supportive service. Excellent communication and good advice offered through financial services. Would highly recommend. "

Clare Scott

"First rate service as we hopefully expected. All staff a credit to Hilbery Chaplin. Big thank you to Ellie who has a calming nature and sincerity when needed, all staff delightful. Recommend 100%. Thank You."

Mrs. L. Oldland/Mrs. S. Whatling

"Found the staff extremely helpful and informative, especially Ellie who went the extra mile to keep me up to date with all that was happening. "

Mrs. C. Mackay

"Excellent professional service"

Mr & Mrs J. Harding

"Very happy with our service you provided. From marketing to feedback from buyers to the last part of completion. Corinne was superb at keeping me updated. Very good branch!"

Gemma Gordon

"Corinne has been incredibly professional, patient and persistent throughout our purchase. She has tirelessly pursued the sale and kept it on track whilst always coming across optimistic and enthusiastic. "

Sarah Berry

"Dealt with mostly Trish who was great throughout very helpful, polite and overall excellent service."

Laura O'Connor

"I dealt with Trish and she was amazing! If I every go through Hilbery Chaplin again I would make a point to ask for her. I knew what was happening every step of the way as soon as she did and felt like she was actually trying her best to help me. I didn't feel this way with any other estate agents I went to. Thank you Trish"

Megan Wingrove

"Five stars from me, had a great experience with this estate agents. "

Amala Chopra

"I would definitely recommend these guys if you are looking to sell your property . Yes you can place it with an estate agent online for £500 , but it's definitely worth paying the extra for the Professional and helpful service you get from Hilbery Chaplin Laindon branch. You think it's going to be easy to show and sell your house yourself , which is what you have to do if you go with one of these low cost estate agents . But it's not , you don't realise how much you over sell things when your trying to sell your own house and it's your pride and joy , almost to the point of irritating. The buyer will speak the truth about your place when your not around and your then not following them around the house like a starving puppy. These guys do it for a living , leave it to them to point out the best bits , highlight in all the right place and filter the questions your going to get asked. Once they've sold it for you , the fun starts . It took us about 18 weeks to sell our house , unless your really lucky not to , your going to have a chain to deal with . This can be a minefield and a very stressful time. You have buyers , sellers , estate agents and solicitors all with different levels of helpfulness and professionalism . Some are amazing and want it done as quick as you can and some are a nightmare. This is made all the harder with the housing market rules and regulations , which are ridiculous , your not allowed to do this , your not allowed to do that , you can't speak to anyone apart from those that are your nearest and dearest in the sale , your solicitor and your estate agent . To the extent that sometimes you could feel like your in solitary confinement . In steps CORINNE POULTON , your saviour , your ear to the ground in a world of frustration . Every Estate agent should have a CORINNE , I'm sure there are some that do . Her title is Sales Prgressor , at times she was more , she was my punch bag or my shrink . Someone you could vent your frustrations too, but more importantly someone that could contact other parties in your chain and find out what the hell was going on . Not only are there cheap estate agents now, but there are cheap solicitors too , just to help tweak the stress up a notch more . Oh and these are now called "Fee earners " not Conveyancers , they all seem to like to drag what should be a relatively straight forward transaction now we are in the 21st century , back to a time before computers , mobile phones and email. Not with CORINNE around , she would be on to them every day , trying to get that piece of information you need for your daily positive fix . It can't have been the easiest thing either, as she would have the fee earners in their nappies looking down their noses at her and have other estate agents giving her a cold shoulder , as they weren't as well organised or as fussed about what it's actually doing to their clients as she was. She really wants to help people with trying to buy and sell their way to the home they've always wanted. So in a nutshell , yep you can save money and go to Primark, but at the end of the day , pay for quality and shop at Harrods."

Andrew Bailey

August 2016

"Absolute pleasure to deal with. The Romford team kept us informed from start to finish and all the works going on in the property. Full credit to Rob and Trish they couldn't have been more helpful. Highly recommend. Thanks to the whole team."

Margaret Carr

July 2016

"Hilbery Chaplin offers an excellent service, professional, knowledgeable and approachable. I would highly recommend Hilbery Chaplin."

Paul Dupen

"I recently used Hilbery Chaplin Brentwood to find a Tenant for my flat in Hutton and found them to be efficient and friendly . A Tenant was found very quickly and the whole process was hassle free. Claire and Tom were particularly easy to approach."

Sheila Bolton

"Fantastic team at Laindon. All very friendly and helpful. Calls taken straight away and even if the team is busy a message is taken and someone will call you back ASAP. Paul is a very professional and courteous person helping us get our property on the market, all the team where great with viewings and Corrine was amazing, helping us getting to exchange and complete. If you are looking to sell your house... This is the team to do it! Thanks so much."

Rhian Oxby

"They were excellent from start to finish. Great viewing and they had a great property on their books, Would highly recommend. Friendly and efficient and always in contact with updates, just what you want."

Lee Donker

"Excellent service from Robert and his staff enable me to rent out my garage to another of their tenants moving into a flat on the development without a garage, thus creating a "win - win" situation for all concerned. This was negotiated quickly and easily by Hilbery Chaplin Lettings, where I have been a landlord for over 15 years. I would recommend Hilbery Chaplin to both Landlords and prospective tenants."

Adrian Tizley

June 2016

"All the staff of Hilbery Chaplin are very professional, approachable, helpful, friendly. The manager Chris is knowledgeable about his job. Corinne is very helpful. Thank you very much all of you for helping me. "

Saniata Lopez

"I found Valerie most helpful and would be pleased to tell friends about the very good service I had with Hilbery Chaplin. "

Brenda Aitken

"You've all been brilliant, incredibly personal and helpful. Thank you for helping us find our new home!"

Adam Purnell

"We found Hilbery Chaplin Brentwood office a excellent choice in what might have been a difficult time for us selling our mother's home after she sadly passed away. The whole team were very friendly, professional and easy to approach and took the care and time that we needed. We were never left feeling that any request or question was silly-they just listened and helped us deal with everything in a calm efficient manner. We would not hesitate to recommend their services, a very friendly and efficient team."

Debbie Sparkes

May 2016

"I have dealt with a few agents, most never end up calling me back or being send me properties that don't match what we are looking for at all. But the team at Hilbery Chaplin Romford could not have been more helpful! They went out of their way to contact me regularly and when i missed out on our dream house they did all they could and quickly found me another which was even better. Great service and helpful, friendly team. Would highly recommend to anyone! Me and my girlfriend are so happy here. Thank you so much."

Alex Taylor

"Trish was superb all the way through. Great customer service. "

Chloe Goldman

"I found Hilbery Chaplin Brentwood office to be very helpful and understanding in what wasn't the easiest of sales for us. Staff very professional with a friendly approach and I wouldn't hesitate to recommend their services to friends and family! Will definitely use them again in the future!"

Neil Sutton

"Good & informative level of service"

Tony Legg

"Excellent Service."

Sarah Bonny

April 2016

"Great experience dealing with Hilbery Chaplin! They found us a brilliant tenant quickly and couldn't have communicated with us better. I would recommend them to any other landlords."

Sam G

"Bought our house through Hilbery Chaplin in Hornchurch and always found them friendly, helpful and efficient, so turned to them when we needed to find tenants for a property we let out. Once again their service was great. They found us new tenants quickly, took care of all the vetting/references etc. and their administration was very efficient."


"A very big Thank You to you all for all the hard work & effort you put in to sell our home. A top job by a very professional team."

Mr & Mrs Cooper

"Great customer service."

Jade Carter/James Porter

March 2016

"A very professional service. Staff kind & courteous & efficient. "

Mr. J. L. Molyneux

"Have been extremely happy with the sensitive manner the office staff have dealt with the sale of my mum's house. Thank you"

Jacquie Crossley

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